“We have recently taken delivery of our new Coast hot tub.
We thought we should perhaps just write and let you know that the team from Hot Tubs at Home were fantastic. To say that they went above and beyond is an understatement.
Our Hot Tub journey was a pleasure, with Jenny giving lots of information but not making us feel under pressure to buy from them at all. She was very knowledgeable and indeed helpful. She kept us informed as to the delivery and installation process.
The new Hot Tub was to replace an existing one that had gone to the Hot Tub graveyard. This was located in a log cabin. Therefore the log cabin was a bit of an obstacle.
Darren and his team (Nathon, and Neil), lifted the log cabin and removed the front. This enabled them to remove the old tub. Having done this, they brought in the new one and placed it exactly in the centre of the log cabin, with not an inch difference on each side. PERFECT.
When re-assembling the cabin, the chaps made sure that all was back in place and secure.
No mess was left behind and more importantly no damage was done. Fantastic!
The Coast Hot Tub is an excellent product and along with the excellent customer service we received, we will have no qualms in recommending Coast to others.”
Coast Spas Owner – Hot Tubs @ Home Customer!
“Great day yesterday. 10 years in the planning. (Perhaps too long?) The service was extremely professional. It’s like going to the camera section in London Drugs, the staff are so well informed. We had zero unanswered questions. Janelle was our expert. Absolutely top notch woman! We were not pressured to purchase. Coast has a great reputation and history. They’re manufactured in Langley! They’ve been around for decades. I feel confident that they’ll want to make a solid product for us to enjoy for many years. (About 8 weeks for delivery) This product isn’t going to fall apart in a few years and end up in the landfill like one from the big box stores. Believe me, I was tempted to pay less but the options & benefits on this brand far outweigh the point of paying for short term gain and wishing we had: stronger jets, double layered filter (super easy to clean), external and easy access filter, lifetime guarantee on the tub shell, 3 year warranty on everything else, LOCAL repair and service department, oh, and a mouse proof base so no unwanted visitors unlike your standard tubs. They also spray foam to insult and create a barrier around all the parts and tubes. I couldn’t be more confident in our purchase yesterday. The only downside, I won’t want to leave my yard to go on holiday.”
Coast Spas Customer (Langley, BC)
We have had our Radiance Curve for 2 years now. We have been extremely happy with it and still use it 3+ times a week. The quality has been evident since we first purchased it and we haven’t had any trouble with it at all. The service we received from Hootons in Brantford, Ontario was awesome and we would highly recommend them as well. We will be moving soon and our Coast Spa is coming with us!
Tom & Alison
“We had our spa delivered by ****, *****, and *****. Super polite and accommodating guys who handled our tub with care. Go see Craig in the sales center, he will give you all the options, answer any questions and with no hassles and no pressure. He was great at helping plan out delivery and advice on spa placement. Once we were set up we took in a water sample, and had a complete analysis with a recipe to make the water crystal clear and help up enjoy our spa to the fullest. We’ve had hot tubs in the past, this by far has been our best experience from purchase to set up. Thanks everyone.
Coast Spas Lifestyles Customer (Langley, BC)
I have recently purchased your top of the range Mirage curve and after hot tubbing for many years, this is the best one of all. It simply exceeds in every way possible.
– UK Customer
I wanted to take this opportunity to thank your company for the beautiful spa I received through Aqua Spas in Barry, United Kingdom on 18/5/16.
We visited many spa companies before going to Aqua Spas but they were only interested in the hard sell and came across as pushy.
Julian, Natalie and Dave took the time out to show us how the Spa worked and gave us an insight into the history and where the Spas came from.
From choosing the Spa and Julian using the Spa Builder to it being lifted and installed there customer service was faultless. Nothing was too much trouble and every effort was made to ensure we were happy with the product.
They kept us up to date with every step of progress.
The Spa itself is magnificent, the craftsmanship is commendable and I would recommend a Coast Spa to anybody.
People are always quick to complain but I wanted to tell you what a good job your doing.
We love our hot tub! Relaxing in our tub looking out at the stars, music playing while having casual conversations with each other, and our kids has been a wonderful experience for all of us.
I just wanted you to know that while we had some concerns about our spa initially, once we learned how to operate it and became accustomed to what each of the stations in the tub will do we have become very satisfied with the unit we purchased. Your staff have been great at answering our questions and the service provided at our home has been much appreciated. The spa has exceeded our expectations and we would definitely recommend Coast Spas to our family and friends. You are welcome to post this on your web site if you have a place for references.
We LOVE our vanishing edge spa!! The main reason we chose it is because our view is so spectacular and we didn’t want anything to impede it. Sadly our photography skills are not as spectacular 🙂 We can see all of downtown, the north shore mountains, planes landing at the airport, our infinity edge pool, Vancouver island etc. the sunset views are amazing but our camera is not very good and doesn’t capture them very well.
Trish & Angelo